Delete your account
Delete your account
Last reviewed:
Right now: there are no accounts
The application is not yet released, so there is nothing to sign in to and no account to delete. The only personal data Cohesive holds today is a waitlist entry, if you gave one.
Remove your waitlist entry
Write to [email protected] from the address you signed up with, or name the address you want removed. No account, no form, and no reason required.
The entry is deleted, not flagged as unsubscribed. You will get a short confirmation once it is done, normally within a few working days and always within the one month the GDPR allows. Every launch email will also carry a one-click unsubscribe.
If you cannot write from the address you signed up with, say so — it just means a short exchange to confirm you control it, and you will not be asked for a copy of any identity document to remove an email address from a mailing list.
Once the application is released
Deletion will be available inside the app, under account settings, and on this page as an authenticated web flow so that someone who has already uninstalled the app can still complete it. It will keep working whether or not you are a paying subscriber; it is never held back to make leaving harder, and there is no retention offer or exit survey in front of the door.
Deleting your account will remove your account record, the moments you caught, what you wrote about them, your inquiry answers, and any confirmed context — and it will propagate through anything derived from them, rather than hiding them from view.
Two things will lawfully remain for a while, and it is better to say so than to promise otherwise:
- Billing records, for the period Spanish tax law requires, which is longer than the life of your account. These are invoices and payment references, not your awareness records.
- Backups, until each backup expires on its own schedule. A deleted record can persist inside an unexpired backup for a limited period, and backups are not mined for anything.
A short security log of the deletion itself is also kept, so the deletion can be shown to have happened.
Subscriptions bought through an app store
If you subscribe through Apple or Google, that subscription is held by the store, not by Cohesive, and deleting your Cohesive account will not cancel it. Cancel it first, in the store, or you will keep being billed for a product you can no longer sign in to:
- iPhone or iPad — Settings → your name → Subscriptions → Cohesive → Cancel.
- Android — Play Store → your profile → Payments and subscriptions → Subscriptions → Cohesive → Cancel.
Cohesive will say this plainly at the point of deletion too, rather than letting you find out on your next statement.
Export first, if you want it
Export will sit next to deletion and works independently of it, so you can take your records with you before removing them. It does not require a subscription.
Write to [email protected].