Refund policy

Refund policy

Last reviewed:

The life-map application takes payments as of 20 August 2026

The life-map application takes payments on the web application at app.cohesivejournal.com; the first live charge completed on 20 August 2026, and this policy has applied since before it. A purchase made inside the app on a phone is governed by the Apple App Store or Google Play receipt and refund route, and that store is who refunds you.

The offer

Your first durable finding is free, with no card, no purchase action and no clock. After that, an explicit choice: a single payment of €92.99, or €14.99 a month. There is no annual plan. Nothing is charged unless you actively choose to buy — there is no trial to convert silently into a subscription, and without a plan what stops is starting a new look or a new experiment, not catching moments or reading your map.

The pay-once purchase does not renew and does not expire; there is no second charge. The monthly plan renews until you cancel it.

Prices are set in euros. Taxes and availability differ by country, and the final price including tax is always shown by the store or the payment page before you confirm.

What you keep when access ends

Whether a subscription is cancelled, a refund is given, or a plan is never bought, the same things stay true: your map remains readable, export keeps working, and deleting your account keeps working. Nothing you kept is removed because you stopped paying. What stops is starting new catches and new conversations.

Where you bought it decides who refunds it

If you buy through the Apple App Store or Google Play, including a purchase in the current Cohesive Journal app, Apple or Google is the merchant, holds the payment, and decides refunds under its own rules. Cohesive cannot issue or overturn a store refund, and saying otherwise would be misleading:

If you buy directly from Cohesive on the web, Alejandro Carbajo is the seller and Stripe processes the payment. The request comes to us and the section below applies.

Direct purchases and your statutory rights

As a consumer in the EU you have a 14-day right of withdrawal from a distance contract. Because a subscription or a one-time purchase gives you immediate access to digital content, you will be asked to acknowledge at checkout that starting to use it may end that right — which is what the law requires us to tell you, not a trick to remove it.

Beyond that, the practical position for a direct purchase is simple: if you bought Cohesive and it is not what you expected, write within 14 days and you get your money back. You do not need to prove a fault or explain yourself. This is offered on top of your statutory rights, never instead of them, and nothing here limits your rights where the product is faulty or not as described.

Cancellation

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and no partial-period refund is given for time you chose not to use — but you are never billed again.

Deleting your account does not cancel an App Store or Google Play subscription, because those are held by the store rather than by Cohesive. Cancel in the store first, or you will keep being billed for something you can no longer sign in to. Steps are on the account deletion page.

Export and real deletion work whether or not you are a paying subscriber, and are never held back to discourage you from cancelling.

Contact

Billing questions go to [email protected]. Include the store you bought from, the approximate date, and the order or transaction reference from your receipt.

Never send a full card number, a CVV, a password, or an authentication code. Nobody at Cohesive will ask you for any of them, and none of them are needed to look into a refund.